Shipping policy
Last Updated: May 18, 2026
Hem Healer® Shipping Policy
At Hem Healer®, we are committed to providing fast, reliable, and secure shipping to ensure your order reaches you quickly and in the best condition. We prioritize customer privacy by using discreet packaging and labels on all shipments.
Order Processing & Dispatch
- All orders are processed and shipped within 24 hours (excluding weekends and U.S. holidays).
- Orders placed before 12:00 PM EST on a business day will typically ship the same day.
- Every order includes tracking and insurance for your peace of mind.
- You will receive a tracking number via email once your order has shipped.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Economy (orders $0.00–$74.98) | 5–8 business days | $9.95 |
| Economy (orders $74.99+) | 5–8 business days | Free |
| Priority | 2–3 business days | $11.95 |
| Express | 1–2 business days | $29.95 |
We ship within the United States via USPS Ground Advantage and USPS Priority Mail. Delivery times vary by carrier and selected service level.
International Shipping
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Economy International (orders $0–$124.99) | 6–18 business days | $19.95 |
| Economy International (orders $125+) | 6–18 business days | $11.95 |
| Priority International | 10–15 business days | $29.95 |
| Express International | 6–10 business days | $49.95 |
We ship internationally via USPS First Class International and USPS Priority Mail International. We cannot guarantee international delivery arrival times, as shipments are subject to customs clearance and carrier delays beyond our control.
Duties, Taxes & Customs Fees
All international shipments are sent DDU (Delivered Duty Unpaid). We do not prepay duties, import taxes, or customs fees. Any applicable charges are determined by your country's customs authority and are the sole responsibility of the recipient. Hem Healer® is not responsible for customs delays or additional fees assessed at delivery.
Tracking Your Order
Once your order ships, you will receive a tracking number via email so you can monitor your shipment in real time.
Lost or Delayed Shipments
- If your order is delayed or lost, please contact us at the information below.
- If your package is marked as delivered but not received, please check with your local carrier or neighbors before reaching out to us.
- Hem Healer® is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier directly to file a claim and retain all original packaging materials.
Returns & Refunds
For information on returning an order, please refer to our Return & Refund Policy or contact us directly.