Hem Healer Subscription Auto-Ship Policy

Welcome to the Hem Healer Subscription Auto-Ship Program! We aim to provide a convenient and hassle-free way to receive your favorite Hem Healer products regularly. Below are the details of our subscription auto-ship policy.

1. Subscription Plans

We offer flexible subscription plans to fit your needs:

• 30-Day Shipments: Receive your products every 30 days.
• 60-Day Shipments: Receive your products every 60 days.
• 90-Day Shipments: Receive your products every 90 days.
• 180-Day Shipments: Receive your products every 180 days.

You can customize the frequency of your shipments based on your requirements.

2. Discounts and Benefits

• Subscriber Discounts: Enjoy a 10% discount on all subscription orders.
• Free Shipping: Enjoy free standard shipping on domestic orders over $79.

3. Easy Subscription Management

Manage your subscription easily through your Hem Healer account:

• Modify Subscription: Change the frequency, quantity, or specific products in your subscription.
• Pause Subscription: Temporarily pause your subscription if needed.
• Cancel Subscription: Cancel your subscription at any time with no penalties.

4. Notifications

You will receive an email notification before each shipment, allowing you to:

• Review your upcoming order.
• Make changes to your shipment date, product selection, or delivery address.

5. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns regarding your subscription:

• Phone: 863-302-8006
• Email: support@hemhealer.com
• Live Chat: Available on our website during business hours.

6. Quantity Adjustments

You can adjust the number of products in your subscription at any time to match your usage rate and ensure you always have enough Hem Hero, Hem Rescue, and Hem Easy Flow Fiber.

7. Auto-Renewal

Your subscription will automatically renew based on your chosen frequency. If you wish to discontinue the service, you can cancel at any time before your next billing cycle.

8. Transparency and Terms

We believe in transparency and clear communication:

• Terms and Conditions: Detailed terms and conditions are available on our website.
• Billing Cycles: You will be billed according to your subscription frequency.
• Shipment Schedules: Detailed shipment schedules are available in your account dashboard.

9. Satisfaction Guarantee

We stand by the quality of our products. If unsatisfied, you can return them for a full refund within 90 days of receipt.

10. Cancellation Policy

We understand that circumstances may change, and you may cancel your subscription. Our cancellation policy is designed to be transparent and fair:

• Cancellation Process: You can cancel your subscription anytime by logging into your Hem Healer account and selecting the cancellation option. Alternatively, you can contact our customer support team to assist you with the cancellation.
• Cancellation Deadline: To avoid being charged for your next shipment, please cancel your subscription at least 48 hours before your next billing date. Once your cancellation has been processed, you will receive an email confirmation.
• Refund Policy: If a subscription charge has already been processed before you canceled, you may be eligible for a refund if you contact us within 7 days of the charge. Refunds are issued at the discretion of Hem Healer and are subject to review.

We aim to ensure a positive customer experience by providing clear and accessible information about our subscription and cancellation policies.

Thank you for choosing Hem Healer. We are committed to providing you with the best products and a seamless subscription experience. If you have any questions, please contact our customer support team.