Refund policy
Returns
We accept returns without conditions within 90 days of purchase. No approval is required—simply send your item back within the timeframe.
To make the process easier, we offer a prepaid return shipping label upon request. If you would like a prepaid label, please contact us:
Phone: (863) 302-8006
Email: support@hemhealer.com
If you prefer to return the item on your own, you may send it to our warehouse at:
Hem Healer® LLC – Returns
5785 Brook Hollow Parkway, Suite A
Norcross, GA 30071
Damages and Issues
If your item is defective, damaged, or incorrect, please contact us immediately upon receipt so we can resolve the issue.
Exchanges
To exchange a product, return the original item, and once received, place a new order for the replacement.
Refunds
Once your return is received, please allow up to five (5) business days for processing. Refunds are issued to the original payment method and may take up to 10 business days to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@hemhealer.com.
Contact Information
For any questions or assistance with returns:
Phone: (863) 302-8006
Email: support@hemhealer.com
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