Privacy Policy
Privacy Policy of Hem Healer®
Effective Date: January 1, 2024
1. Introduction
Welcome to Hem Healer®. As a leading provider of health supplements, we are committed to protecting the privacy and security of our customers. This policy outlines our practices regarding the collection, use, and safeguarding of your personal information.
2. Data Collection
We collect the following types of information:
- Personal Information: Name, address, phone number, and email address for account setup and communication.
- Payment Information: Credit card details required for processing your orders securely. We do not store credit card details beyond what is necessary for transaction processing.
- Browsing Data: Information on your interactions with our website, such as page visits, time spent on pages, and clicked links. This helps us improve our website and understand user preferences.
3. Purpose of Data Collection
Your data is collected for specific purposes:
- User Registration: To facilitate a personalized shopping experience and manage your account.
- Order Processing: To efficiently process and fulfill your orders, including payment processing and shipping.
- Marketing: For internal marketing purposes, like sending promotional offers and newsletters, based on your preferences and purchase history.
4. Data Storage and Security
We store your data on highly secure, encrypted servers managed by reputable third-party service providers. We implement robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information.
5. Data Sharing and Third-Party Access
We do not rent or sell your personal information to third parties for their own marketing purposes. However, we do share certain browsing and transaction data with trusted third-party tools and platforms to support advertising, attribution, and affiliate marketing operations. These tools are listed in Section 13 of this policy. We strictly ensure these parties maintain the highest standards of data privacy and security.
6. User Rights and Choices
You are entitled to certain rights regarding your personal data:
- Access and Update: You can request access to your data and update any incorrect or incomplete information.
- Deletion: You can ask for your personal data to be deleted from our records.
- Opt-Out: You can opt out of marketing communications at any time.
7. Use of Cookies
We employ cookies to enhance your browsing experience and provide personalized marketing. You have the option to accept, decline, or customize your cookie settings through your web browser.
8. Policy for Minors
Our website is not designed for or targeted at minors. We do not knowingly collect personal information from individuals under the age of 18.
9. International Data Transfers
Include details about any international data transfers, the regions involved, and the safeguards in place to protect the data during these transfers.
10. Changes to the Privacy Policy
Our privacy policy may be updated periodically. We may not notify our users of any significant changes through our website or via email. Users are encouraged to review this policy regularly to stay informed about how we are protecting their information.
11. Contact Information
For any privacy-related concerns or inquiries, please contact us at:
Hem Healer®
502 E Main St., Lakeland, Florida 33801
Phone: 863-302-8006
12. Legal Compliance
We adhere to applicable data protection and privacy laws in the regions we operate. This commitment includes compliance with international standards and national laws, such as the General Data Protection Regulation (GDPR) for European users, the California Consumer Privacy Act (CCPA) for users in California, and other relevant regulations. We continually monitor our compliance and make adjustments as necessary to uphold our legal obligations and protect your privacy rights.
13. Third-Party Tracking Tools & Pixels
To support our advertising, marketing attribution, and affiliate programs, we use the following third-party tracking tools and pixels on our website. These tools may collect browsing behavior, purchase events, and other interaction data to help us measure the effectiveness of our marketing campaigns. Data collected by these tools is subject to each provider's own privacy policy.
Pixels & Advertising Trackers
| Tool | Provider | Purpose |
|---|---|---|
| Triple Whale | TripleWhale | Multi-touch attribution pixel — tracks ad-driven purchase journeys across channels |
| Hyros | Hyros Integration | Ad tracking & attribution — monitors ad performance and customer acquisition paths |
| MNTN | MNTN | Connected TV advertising pixel — measures performance of CTV ad campaigns |
| Awin | Awin – Affiliate Marketing | Affiliate tracking pixel — attributes sales to affiliate partners |
| Snowball | Snowball: Affiliate Marketing | Affiliate pixel — tracks referrals and conversions from affiliate links |
| TikTok Pixel | TikTok | TikTok ad events — tracks user interactions for TikTok advertising campaigns |
| Windsor.ai | Windsor.ai | Cross-channel attribution — aggregates marketing data across platforms for unified reporting |
These tools operate subject to your cookie consent preferences where applicable. You may opt out of data collection by these tools by adjusting your cookie settings or by visiting each provider's opt-out page directly. Because Hem Healer® sells health-related products, data shared with these tools may be considered sensitive health information under applicable laws (including but not limited to HIPAA, CCPA, and state-level health data privacy statutes). We take reasonable steps to limit the sharing of health-related data with advertising platforms and to ensure consent is obtained where required.