SMS Privacy Policy

SMS PRIVACY POLICY

SMS Privacy Policy for Hem Healer LLC

Effective Date: October 2, 2024

Hem Healer LLC ("we," "our," or "us") is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, disclose and safeguard the information you provide when you subscribe to receive SMS messages from us.By opting into our SMS services, you agree to the practices described in this policy. Consent is not a condition of purchasing any products or services.

1. INFORMATION WE COLLECT

When you opt in to receive SMS messages from us, we collect the following information:

  • Phone Number: The mobile phone number you provide to receive SMS communications.
  • Optional Information: In some cases, you may provide your name, email, or other identifying information that helps us personalize communications.

2. HOW WE USE YOUR INFORMATION

We use your phone number to:

  • Send Transactional Messages: Such as order confirmations, shipping updates, and customer service communications.
  • Send Promotional Messages: Including special offers, discounts, promotions and new product announcements related to our line of supplements.
  • Inquires: Respond to customer service inquiries or communicate important information pertaining to your account.

3. DATA PROTECTION AND SECURITY

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. Your phone number and any related data are stored securely and are only used for the purposes stated in this policy. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. We also contract a highly rated cyber security company to monitor our networks for any breach.

4. THIRD-PARTY DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your phone number to any third parties. SMS consent and phone numbers will not be shared with any third parties or affiliates. SMS opt-in or phone numbers for the purpose of SMS will never be shared.

5. YOUR RIGHTS AND CHOICES & HOW TO OPT-OUT

You have the right to opt out of receiving SMS messages at any time. To stop receiving SMS messages, reply with "STOP" to any of our messages. You will receive a confirmation message indicating that you have been unsubscribed and will no longer receive messages from us unless you opt-in again.

For further assistance or if you have any questions about your SMS subscription, reply with "HELP" to any SMS message or contact our customer service at support@hemhealer.com. Alternatively call 1.863.302.8006.

6. CHANGES TO THIS POLICY

We may update this SMS Privacy Policy from time to time. Any changes will be communicated through an SMS message or posted on our website. Continued use of our SMS service after changes have been made constitutes acceptance of the updated policy.

7. CONTACT US

If you have any questions or concerns about this SMS Privacy Policy or how we handle your information, please contact us at support@hemhealer.com or visit our website at www.hemhealer.com. Alternatively by phone at 1.863.302.8006. 

By subscribing to our SMS communications, you acknowledge that you have read, understood, and agree to this SMS Privacy Policy.