Shipping Policy
Hem Healer’s Shipping Policy
Domestic Shipping Policy
Shipment Processing Time
All orders placed before 12:00 noon Eastern Time (Monday–Friday) will be shipped the same day.
Orders placed after 12:00 noon ET, on weekends, or on U.S. holidays will ship the next business day.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your selected delivery method.
Shipping Method | Estimated Delivery Time | Shipping Cost |
---|---|---|
Economy (orders $0–$79.99) | 5–8 business days | $9.95 |
Economy (orders $80+) | 5–8 business days | Free |
Express (Domestic) | 1–2 business days | $29.95 |
Priority (Domestic) | 2–3 business days | $11.95 |
International Shipping Policy
Shipping Method | Estimated Delivery Time | Shipping Cost |
---|---|---|
Economy (orders $0–$124.99) | 6–18 business days | $19.95 |
Economy (orders $125+) | 6–18 business days | $11.95 |
Express International | 6–10 business days | $49.95 |
Priority International | 10–15 business days | $29.95 |
Shipment to P.O. boxes or APO/FPO addresses
Please provide any special instructions at checkout.
Shipment confirmation and order tracking
You will receive a email with tracking number within 24-48 hrs after purchase.
Customs, duties, and taxes
Hem Healer® covers all duties and import fees for international shipments. Orders are shipped DDP (Delivered Duty Paid), meaning you won’t be charged any additional customs fees or taxes at delivery.
Damages
Hem Healer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
All International shipping at a rate mentioned above. We can not guarantee arrival time.
Returns Policy
For all returns please email or call information below for details.
For more information, email support @ support@hemhealer.com or call our help center 863-302-8006.