Shipping Policy
Hem Healer’s Shipping Policy
Domestic Shipping Policy
Shipment Processing Time
All orders placed before 12:00 noon Eastern Time (Monday–Friday) will be shipped the same day.
Orders placed after 12:00 noon ET, on weekends, or on U.S. holidays will ship the next business day.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your selected delivery method.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Economy (orders $0.00–$74.98) | 5–8 business days (no change to cost or timing) | $9.95 |
| Economy (orders $74.99+) | 5–8 business days | Free |
| Express (Domestic) | 1–2 business days | $29.95 |
| Priority (Domestic) | 2–3 business days | $11.95 |
International Shipping Policy
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Economy | 6–18 business days | $19.95 |
Shipment to P.O. boxes or APO/FPO addresses
Please provide any special instructions at checkout.
Shipment confirmation and order tracking
You will receive a email with tracking number within 24-48 hrs after purchase.
Customs, duties, and taxes
International orders may be subject to customs duties, import fees, and taxes upon delivery. These charges are determined by your country's customs authority and are the responsibility of the recipient. Hem Healer is not responsible for any customs fees or delays.
Damages
Hem Healer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
All international shipping at a rate mentioned above. We cannot guarantee international delivery arrival times. All international shipments are subject to customs clearance, which may cause delays beyond our control.
Returns Policy
For all returns please email or call information below for details.
For more information, email support @ support@hemhealer.com or call our help center 863-302-8006.