Hem Healer’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within1-2 business days sometimes 3, if long weekend or holidays affect.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment to P.O. boxes or APO/FPO addresses

Please provide any special instructions at checkout.

Shipment confirmation and order tracking

You will receive a email with tracking number within 24-48 hrs after purchase.

Customs, duties, and taxes

 Hem Healer is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Hem Healer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

All International shipping at a rate mentioned above. We can not guarantee arrival time. 

Returns Policy

For all returns please email or call information below for details.

For more information, email support @ian@hemhealer.com or call our help center 888-202-1802.