Shipping Policy

Hem Healer’s Shipping Policy

Domestic Shipping Policy

Shipment Processing Time

All orders placed before 12:00 noon Eastern Time (Monday–Friday) will be shipped the same day.
Orders placed after 12:00 noon ET, on weekends, or on U.S. holidays will ship the next business day.

 

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your selected delivery method.

Shipping Method Estimated Delivery Time Shipping Cost
Economy (orders $0–$79.99) 5–8 business days $9.95
Economy (orders $80+) 5–8 business days Free
Express (Domestic) 1–2 business days $29.95
Priority (Domestic) 2–3 business days $11.95



International Shipping Policy

Shipping Method Estimated Delivery Time Shipping Cost
Economy (orders $0–$124.99) 6–18 business days $19.95
Economy (orders $125+) 6–18 business days $11.95
Express International 6–10 business days $49.95
Priority International 10–15 business days $29.95

 

Shipment to P.O. boxes or APO/FPO addresses

Please provide any special instructions at checkout.

Shipment confirmation and order tracking

You will receive a email with tracking number within 24-48 hrs after purchase.

Customs, duties, and taxes

Hem Healer® covers all duties and import fees for international shipments. Orders are shipped DDP (Delivered Duty Paid), meaning you won’t be charged any additional customs fees or taxes at delivery.

Damages

Hem Healer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

International Shipping Policy

All International shipping at a rate mentioned above. We can not guarantee arrival time. 

 

Returns Policy

For all returns please email or call information below for details.

For more information, email support @ support@hemhealer.com or call our help center 863-302-8006.